Support
We're here to help. If you've run into a problem, have a question, or something just isn't working as expected — we'd be glad to assist.
Contact Us
So we can help quickly, please include in your message: the email address on your account, a short description of what happened and what you were trying to do, your device and browser, and a screenshot if relevant.
Common Topics
- Account and sign-in — Forgot your password? You can reset it from the sign-in screen. Signing in with Google is also supported.
- Jam rooms — Creating and joining a room, joining with a 4-character code, going live, and inviting friends.
- Practice tools — Tuner, metronome, the multi-track looper, the YouTube Looper, and the chord and scale dictionaries.
- Publishing content — Sharing songs, loops, and YouTube loops with the community.
- Support and billing — Support options are described on the support page; manage or cancel on the My Support page. A donation unlocks no musical feature: it removes the ads and adds profile borders, and everything else is open anyway. The full explanation is in why the tools here are free.
- Notifications and installing the app — Enabling notifications and adding the app to your home screen (PWA).
Reporting and Safety
Come across content or behaviour that doesn't belong? You can report content and block users directly from within the app. Please review our Community Guidelines — they describe what is and isn't allowed, and how we enforce it.
Privacy and Rights
Response Time
We do our best to reply to every message as soon as we can, usually within a few business days. Thank you for your patience — and for being part of the community.